BEFORE YOU SAY NO — five questions

Job / address: ______________________  Called in: ______
Roof finished: __________  Crew: ______________________

1. HAS ANYBODY BEEN ON THAT ROOF?
   [ ] Yes - date: ________   Who went: ________________
   [ ] No  - STOP HERE. Nothing below gets answered from
             the office. Send somebody, then come back.

2. WHAT DOES THE FIX COST?
   Hours ____ x loaded hourly cost $____ = $________
   Material ....................... + $________
   Trips ____ x cost per trip $____ = + $________
   THE FIX ........................ = $________

3. WHAT DID THIS ROOF MAKE?
   Profit on this job (its grade) ... $________
   The fix is this share of it ...... ____ %

4. WHAT DOES THE FIGHT COST?
   Second trip .................... $________
   Third call, your hours ......... $________
   Man pulled off a sold roof ..... $________
   THE FIGHT ..................... = $________
   Plus what she writes about you - real money, and
   nobody can put a number on it. Don't try.

5. STILL SAYING NO? THEN:
   [ ] Warranty page and her signed contract read first -
       what you promised in writing decides this
   Who says it: ____________________  Day: ________
   In person, at the house. Not by text. Not by email.
   Bring: the photos, and a written price for the repair.

IF YOU EAT IT, SAY IT OUT LOUD
   "This one wasn't our work. It would have run you about
    $______. We're not charging you for it."
   Then the log row: what the fix cost $______, billed $0.
   A favor nobody names buys you nothing.