READ THE MAN — before it's a quit or a fight Measured against HIS normal, not anybody else's: [ ] talker gone quiet, or quiet guy gone loud [ ] talking faster / slower, louder / quieter than usual [ ] cutting people off [ ] jaw set, arms crossed, won't look up [ ] a scared question that doesn't fit his skill ("what if we don't finish this week?" from your best man) [ ] your own neck goes hot for no reason — then LOOK: who's clipped, who won't look up, who quit talking What to say: Open the door: "You seem off — what's going on?" ...then shut up and listen. Too hot to talk: hand him the reset, circle back once he's level. Say it to the crew: "If I'm being a jerk, say so." Make the call-out normal.