THE SAME-DAY BACKCHARGE CARD — what you say the day you find it

Job / address: __________________  Sub company: _________________
What you found: _________________________________________________
Found on: __________   Photographed: [ ] yes   By: ______________

BEFORE YOU CALL
  [ ] Photo taken today, before it was cleaned up or covered
  [ ] You know the real cost: parts $________  hours ________
  [ ] You read what the subcontract says about fixing his misses

SAY IT TODAY
  "We found ______________ at ______________. I've got a picture
   and I'll send it. Do you want to come put it right, or do we
   handle it and take the cost off?"

  [ ] He fixes it himself — done by: ______________
  [ ] We fix it, cost off his check: $________  check: ________
  [ ] He does not agree. What he says: ___________________________

THEN
  [ ] The number is cost — receipt or hours behind every dollar
  [ ] His answer in writing: text, email, or signed right here
      Sub signature: ______________________  Date: __________
  [ ] Typed into the log the same day, before it is forgotten

No photo, no backcharge. Nobody finds out on his check.