THE RIDE-ALONG — half a day, once a month, a crew you don't run with

  Crew / lead: ______________________      Date: ____________

  RULE:  hands on the job. Tools, not a clipboard. Listen, don't fix.

  THE TWO QUESTIONS  (ask, then shut up and wait through the silence):
    1. "What's the dumbest twenty minutes of your day?"
    2. "What did I not see today?"

  WHAT I HEARD  (the real stuff — the part after the first easy answer):
    ________________________________________________________________
    ________________________________________________________________

  THE ONE THING I'LL FIX  (out where they can see it -> promise list):
    ________________________________________________________________