THE CALLBACK READ — twenty minutes, once a month

Month read: __________  Read by: __________  Date: __________
Same sitting as the monthly job grading. Log open, by-cause
totals in front of you. Read the dollars, not the count.

1 - WHICH DETAIL KEEPS COMING BACK?
    Top cause by what it cost you: ______________  $________
    How many: ____   Next cause: ________________  $________

2 - WHICH CREW, OR WHICH MAN?
    Crew holding the most of that ONE cause: _______________
    Roofs that crew built (count the job folders): ____
    Its callbacks: ____

3 - WHICH JOB'S CALLBACK BEAT THE JOB?
    Job: ______________  Fix cost you $______
    That roof made $______  (off the job report card)

THE ONE FIX - one only, this month
    The detail: __________________________________________
    [ ] The how-we-do-it page for that detail
    [ ] The training card, for one man
    [ ] Page already written and it is still on top - test
        the standard, not the man
    [ ] Sub crew - it goes to his company, not to his men
    Who: ______________   Done by: ______________
    Said at the next job debrief:  [ ]

NEXT MONTH - the only thing that proves any of this worked
    The cause you went after: ____________________________
    What the sheet says it has cost you, today .... $______
    Off last month's card ......................... $______
    What it added since (subtract) ................ $______
    Compared with last month's add:
    Smaller [ ]    Same [ ]    Bigger [ ]