THE HARD TALK — before you pull him aside Heads-up (say this FIRST): "This one's tough — hear me all the way out before you answer." The point (your first sentence, straight, no wind-up): "________________________________________________" Two or three reasons why (stop at three): 1. ______________ 2. ______________ 3. ______________ Hand it over: "What's going through your head?" Then listen. All the way. Say it back: "So what you're telling me is _______________________." (repeat till he says: yeah, that's it) If the answer is NO: "I can't — and here's the one reason: ____________________." He pushes back? Same line, again. Don't reopen it.