THE REP QUESTIONS — one sitting a year, and you write down his answers

Supplier / branch: _______________________  Rep: ________________
Date: __________   What I bought here last year: $ ______________

MY PRICE
  How is my price set today?
  ______________________________________________________________
  What moves it, up or down?
  ______________________________________________________________
  What decides which price a shop gets here?
  ______________________________________________________________

DELIVERY
  What is included, what costs extra?
  ______________________________________________________________
  Will you put it on the roof, and what does that cost?
  ______________________________________________________________
  How much notice do you need for a delivery day and window?
  ______________________________________________________________

WHAT COMES BACK
  What can I return, and how long do I have?
  ______________________________________________________________
  What does a return cost me?
  ______________________________________________________________

THE PAPER
  When does my statement cut, and when is it due?
  ______________________________________________________________
  How do I see what I bought, by job?
  ______________________________________________________________

THE ONE THAT PAYS
  What does my account already have that I am not using?
  ______________________________________________________________
  What would it take to buy better than I do today?
  ______________________________________________________________

Second supplier, same questions, asked on: _____________________
The gap between the two, on one real order: $ __________________