THE SUPPLEMENT FOLLOW-UP LOG — what you sent, what day

Homeowner ____________________  Claim # _______________________
Carrier ______________________  Adjuster ______________________
Supplement sent ________  amount asked $ ________  items ______
Sent with:  [ ] itemized scope   [ ] photos   [ ] measurements

  DATE  | RUNG (1 adjuster / 2 who else / 3 re-inspect) | BACK? | NEXT
  ______|______________________________________________|_______|______
  ______|______________________________________________|_______|______
  ______|______________________________________________|_______|______
  ______|______________________________________________|_______|______

THE LINES THAT GO IN THE EMAIL   (short, dated, about scope)

  RUNG 1 - the adjuster
   "Following up on the supplement sent [date] for claim [number].
    The items, photos and measurements are attached again below.
    Can you tell me where this sits and what you still need from me?"

  RUNG 2 - who else has the file
   "I have had no answer on claim [number] since [date]. Who else
    handles this file, and what is the best way to reach them?"

  RUNG 3 - re-inspection of named items
   "On claim [number] I am asking for a re-inspection of these items
    only: [list them]. Measurements and photos attached."

  THE HOMEOWNER SENDS THIS ONE   (his policy, his claim)
   "This is [name], the policyholder on claim [number]. My roofer
    sent a supplement on [date] and we have not had an answer.
    Please tell me where my claim stands."

STOP PUSHING WHEN
  [ ] a denial in writing is in hand
  [ ] 3 rungs sent and dated, nothing moved
  Then bill what you actually earned and put it on the money-owed list.