Module 7 · 5 plays
Keeping Your Head
The owner's own head under pressure: the two-minute reset before you say something you can't take back, testing the story you're telling yourself, reading a man before he blows up or walks, dropping the blame act, and not running your own engine dry.
The plays
- M7-01Two Minutes Before You Say Something You Can't Take BackA homeowner fires off a nasty text and says he's holding your final check. Your crew tears into the wrong slope, or drops a bundle through the skylight. A…Printable card
- M7-02What Did You Actually See Him Do?You're dead sure the homeowner is sitting on the last check because he's looking for a reason not to pay. Or your best foreman has checked out and is halfway…Printable card
- M7-03Read the Man Before He Walks or SwingsYour steadiest guy goes quiet at the tailgate and won't look up. Two roofers start cutting each other off, and it's edging toward shoving on the ridge. By…Printable card
- M7-04Nobody Fixes It Till Everybody Drops the ActA leak comes back. Your foreman swears it's the shingles the yard sent, the homeowner's blowing up your phone about the ceiling you people wrecked, and it's…Printable card · En español
- M7-05You're the Engine the Whole Shop Runs On — Don't Run It DryIt's January. The phone's dead quiet, the yard's full of trucks nobody's using, and you haven't taken a full day off since spring. Lately you're snapping at…Printable card