Callbacks & Warranty

The module that starts when the phone rings about a roof you already finished: who takes that call and how fast somebody is standing on it, how you tell up there whether it's your workmanship, the material or neither, your whole warranty on one page so every argument starts from the same paper, the claim you file when the shingle failed and not your crew, the arithmetic that says whether to eat a callback or fight it, and the twenty minutes a month that turn last month's callbacks into the one detail you fix for good.