Module 2 · 5 plays
Accountability
One list for every promise, what to do the first, second, and third time a promise breaks, and the rule that stops problems landing on your desk with no fix attached.
The plays
- M2-01One List for Every PromiseA to-do list for a roofing shop: every promise anyone made, with one name on it and the day it's due. Free sheet that flags what's past its date.Spreadsheet
- M2-02Let the List Be the Bad GuyHow to hold a foreman accountable without micromanaging him: let the list do the chasing, so you're not the guy checking up on a grown man.
- M2-03Blocked, Not BlamedMonday you read the promise list and three things aren't done. Your gut says find out who dropped the ball and let him have it. So you do — and the next week…
- M2-04Don't Just Bring Me the Problem — Bring the FixEmployees bring you problems, not solutions? The one rule that sends the problem back with a fix attached — and how to say it without a speech.Printable card · En español
- M2-05Three Strikes — and Mean ItA three-strike policy for a roofing crew, written down: what counts as a strike, what you say each time, and the log that keeps it straight.Spreadsheet