Module 2 · 5 plays
Accountability
One list for every promise, what to do the first, second, and third time a promise breaks, and the rule that stops problems landing on your desk with no fix attached.
The plays
- M2-01One List for Every PromiseYour foreman said he'd order the ridge vent. The office said she'd send the homeowner the warranty paper. You told the supplier you'd call back about the…Spreadsheet
- M2-02Let the List Be the Bad GuyYou hate riding people. You gave a good foreman a job, and you don't want to be the guy checking up on him like he's a kid — so you don't. Then the job's a…
- M2-03Blocked, Not BlamedMonday you read the promise list and three things aren't done. Your gut says find out who dropped the ball and let him have it. So you do — and the next week…
- M2-04Don't Just Bring Me the Problem — Bring the FixAll day long people hand you problems and walk off. "The dumpster's blocking the driveway." "Homeowner's hot about the landscaping." "We're short bundles on…Printable card · En español
- M2-05Three Strikes — and Mean ItYou've got a guy who's good on the roof but keeps dropping the same ball — the promise that slips, the callback he never returns, the paperwork that's always…Spreadsheet