Module 3 · 10 plays
Crew Quality
Debrief every job, give feedback that sticks, train a man until he can teach it, get the one step that keeps biting you onto one page, say the hard thing when telling him again isn't working, handle a bad review without making it worse, and shoot the same photos on every roof so the argument six weeks later is one you can win.
The plays
- M3-01Ten Minutes at the Tailgate, Every JobThe crew finishes the roof, throws the ladders on the truck, and rolls to the next one. Nobody said out loud what went right, what nearly went sideways, or…Spreadsheet · Printable card · En español
- M3-02Say What's Wrong — and Exactly How to Fix ItYou climbed up and saw it: the drip edge running crooked on the north side, a course of ice-and-water skipped over the eave. Two roads from there, and both…Printable card · En español
- M3-03Your Crew Already Knows — Get Them to Tell YouThe crew knows the dumpster always lands in the wrong spot. They know the 7am start is really 7:20 because the yard's locked. They know the new guy can't cut…Printable card · En español
- M3-04Watch Me, Then I Watch YouYou handed the new guy a nail gun and pointed at the roof. Six months later a valley he ran is leaking over somebody's bedroom, and you're eating the…Spreadsheet · Printable card · En español
- M3-05Don't Answer That Review MadA one-star lands: "These guys left nails all over my yard and never returned my calls — DO NOT HIRE." Your thumbs are already moving. But whatever you fire…Printable card
- M3-06Told Him Ten Times? Stop Saying It LouderSame guy, every job: nails left all over the driveway. You've told him a dozen times — nice, then not nice, then flat-out mad — and the next roof, there they…Printable card · En español
- M3-07A Poster on the Wall Doesn't Stop Callbacks"Quality first" is painted in your shop. "We leave every yard cleaner than we found it" is on the side of the truck. But three callbacks this month were…Printable card
- M3-08Get the One Step Out of Your Head and Onto One PageEvery crew flashes a chimney a little differently, and half your callbacks are chimney leaks. The right way is real — you've done it a thousand times. It…Printable card · En español
- M3-09Say the Hard Thing Without the BlowupYour foreman's been rolling in twenty minutes late, and the crew's clocked that you've said nothing. Or a good hand asked for a raise you can't swing and you…Printable card · En español
- M3-10The Roof Nobody Photographed Is the One You'll Argue AboutSix weeks after the job, the homeowner says her ceiling stain is your fault and that flashing was fine before your men touched it. The adjuster wants to see…Printable card